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For this exercise, I decided to look at opportunities to improve the provider search navigation and experience for Medicare.gov on a mobile device.   Approach and Research Efforts I approached this effort as follows: Initial heuristic review Unmoderated baseline usability evaluation Updated main provider search page in desktop and mobile viewports Heuristic Review I conductedRead More »Flexion Challenge

Project Overview The integrative therapy team at a local children's hospital wanted to create a wellness website to help bone marrow transplant patients and their caregivers who manage their health and well-being during and after their procedure.  The goal was to develop a website that could serve patients and caregivers immediately after diagnosis, during theirRead More »Pediatric BMT Wellness Website

Project Overview The pediatric oncology team at a local children's hospital wanted to create a mobile app to help patients manage their health in survivorship with the goal of developing a user-friendly and accessible app that could help pediatric cancer survivors to manage their long-term care needs. The project included individual patient interviews, group clinicianRead More »Pediatric Cancer Survivorship Mobile Application

Project Overview A local start-up was working on developing a new and innovative health insurance product that would provide insurance members with more cost and treatment transparency. We worked with them to understand how the new product worked and how to present it to potential members. Project Team and Roles Our project team consisted ofRead More »New Health Insurance Product Evaluation